Talking Shop
SHORTS: The rise of voice commerce

SHORTS: The rise of voice commerce

May 19, 2022

In this Talking Shop Shorts episode, we revisit our season one interview with former Procter & Gamble executive Milan Turk.

Voice commerce is growing and retailers are figuring out how best to handle transactions and returns via Voice. You can listen to the full interview here.

 

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available

Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.

SHORTS: McDonald’s talk voice in the fast food industry

SHORTS: McDonald’s talk voice in the fast food industry

May 12, 2022

This week on Talking Shop Shorts we listen back to our interview with McDonald’s Digital Portfolio Manager Steve Pearce.

A voice pioneer in the fast food industry, Steve talks to JP about the importance of being where the customer is.

You can listen to the full episode here.

 

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available.

Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.

SHORTS: Voice tech in banking

SHORTS: Voice tech in banking

May 5, 2022

Our Talking Shop Shorts episode this week is all about fintech. 

Finance specialist and Digital Scouting founder Dr Robin Kiera joins JP to talk about what happens when voice tech meets banking.

Are fears over data privacy are going to put an end to voice banking before it’s really begun? You can listen to the full episode here

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available.
  • Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.
SHORTS: How voice tech can be used to inspire travel

SHORTS: How voice tech can be used to inspire travel

April 28, 2022

This week on Talking Shop Shorts we are revisiting our fantastic interview content marketing director Lottie Norman of tour company Contiki.

This one is pure gold for anyone working in content marketing and wondering how Voice might fit into that.

We had trouble finding the best bit to use for our Shorts episode so make sure you check out the rest of the conversation here.

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available.

Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.

SHORTS: Voice tech for the music industry

SHORTS: Voice tech for the music industry

April 21, 2022

It’s all about entertainment on this week’s episode of Talking Shop Shorts.

We revisit our Season 1 chat with Lauren Fitzgerald and James Barlett from Sony Music UK and hear how artists are creating bespoke content for Voice.

To discover more about why voice search is so important to Sony click here, and listen to the full episode. 

 

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available.
  • Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.

 

SHORTS: Voice tech in healthcare

SHORTS: Voice tech in healthcare

April 14, 2022

Season 2 of Talking Shop is coming soon! Until then we are diving into the archive and bringing you Talking Shop Shorts.

This week Vixen Labs CEO James Poulter speaks to Harry P. Pappas. In this episode of Talking Shop Shorts, Harry explains how voice technology could revolutionize nurse call technology.

Harry is the founder of Intelligent Health Association and co-author of ‘Voice Technology in Healthcare: Leveraging Voice to Enhance Patient and Provider Experiences’

How could a surgeon rely on voice tech in the operating theater? Click here to listen to the full episode.

 

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available.
  • Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.
SHORTS: Voice tech in customer service

SHORTS: Voice tech in customer service

April 7, 2022

As we gear up for Season 2 we’re bringing you Talking Shop Shorts – the best of Talking Shop season 1.

This week we’re going back to Episode 2 “Can voice technology bridge the gap in retail?”. In thisTalking Shop Shorts episode Vixen Labs CEO James Poulter talks to Massimo Volpe and Manolo Almagro about how voice could change customer service. 

Massimo is founder of the Global Retail Alliance and Manolo is managing partner at Q Division.

How could we be using voice tech to search for and purchase products? Click here to listen to the full episode.

 

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available.
  • Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.

 

SHORTS: Voice tech for better customer experiences

SHORTS: Voice tech for better customer experiences

March 31, 2022

Season 2 of Talking Shop is coming soon, but while we ready our research machine we thought we would dive back into our archive and pull out some insights from season 1 that you might have missed.

 

In episode 1 of Talking Shop Shorts episode we revisit our chat with Open Voice Network executive director Jon Stine and co-founders of Pragmatic Digital, Scot and Susan Westwater.

 

Want to hear the full episode and discover how voice technology can be used to create a better customer experience? Just click here.

 

Three steps to staying in the know:

  • Hit like and subscribe wherever you listen to podcasts to make sure you’re first to find out when Season 2 of Talking Shop drops.
  • Sign up to our mailing list at vixenlabs.co to find out when our next research findings are available.

Follow us on social media @Vixen_Labs on Twitter, Vixen Labs on LinkedIn and @vixen_labs on Instagram.

BONUS: Media, money metaverse - Voice 2022 predictions

BONUS: Media, money metaverse - Voice 2022 predictions

January 7, 2022

Recorded LIVE on Twitter Spaces on January 5, 2022

This bonus episode of Talking Shop features a live panel discussion between Vixen Labs' CEO James Poulter, EVP at Veritone One Sean King and CEO of Attn.Live Ian Utile.

Drawing on the presentations they gave at Voice Summit 2022, the trio give a fascinating account of where they see voice heading over the next 12 months. And it is everywhere.

We talk about moving on from voice as a 'plaything', and what comes after the smart speaker, exploring voice in the metaverse and the possibility of voice NFTs (or NFVs as JP has coined them). 

 

Want to join the team? We're recruiting! Check out vixenlabs.co/careers to find out more.

8. Voice Commerce: When Shops Talk Back

8. Voice Commerce: When Shops Talk Back

November 11, 2021

Shopping nowadays is a gratifying act. But voice shopping is even better. Because it satisfies the human need to ask for what we want, to talk about what we like, and to do so effortlessly. 

Sure, voice shopping is here to make transactions, complicated returns, and other tedious procedures easier for everyone. However, voice plays another fundamental role in our shopping experience: it’s natural, it’s personal.

To explain more on how voice can change the future of shopping around, we’ve invited Procter & Gamble ex-Executive Milan Turk on this eighth and last in the VCI 2021 series episode. Listen now!

Don’t forget to download our full VCI 2021 report for a comprehensive analysis of the most recent voice user trends in the UK, US and Germany, 

And follow us on social media for unlimited tips and insights on voice: 

@Vixen_Labs on Twitter,

Vixen Labs on LinkedIn, 

and @vixen_labs on Instagram.

Podbean App

Play this podcast on Podbean App